Taxi Service & People with Disabilities
The Americans with Disabilities Act (ADA) is a civil rights law and does not require that transportation service, including private taxi service be provided in every community where people live. However, if private taxi service is provided, it must comply with some limited ADA requirements for accessibility for people with disabilities. The ADA covers some types of taxi vehicles and all private taxi service. Under the ADA, taxi service requirements also cover transportation services that involve calling for a car and a driver to take one places (e.g. limousine services).
Service requirements that apply to all private taxi companies:
- Cannot refuse to serve a person with a disability who can use taxi vehicles;
- Cannot charge higher fares or fees for carrying individuals with disabilities and their equipment than are charged to other persons;
- Must provide assistance with the stowing of mobility devices (wheelchairs, walkers, etc.); and
- Must allow service animals to ride with passengers with disabilities.
Question: Are taxi companies required to purchase any accessible vehicles?
Answer: It depends. No, if the taxi company only purchases new or used sedans or used vans. However, if a taxi company purchases any new vans (including minivans) then it must purchase accessible vans.
Relevant Links
U.S. Department of Justice: Filing an ADA Complaint Against a Private Taxicab Company
Chicago-Specific Links
Chicago Transit Authority's Taxi Access Program
Filing a Complaint Against Taxicabs in Chicago - City of Chicago Department of Consumer Services
Wheelchair Accessible Taxicabs in Chicago
