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Advancing the Human & Civil Rights of People with Disabilities in Illinois

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FAQ

Man in a wheelchair boarding a busFind answers to frequently asked questions (FAQs) about transportation. Just click on a question below to reveal the answer associated with it.

Yes. Public transportation is covered under Title II Part B of the ADA, and private transportation is covered under Title III.

The ADA does not require that public transportation be provided in every community. However, all public bus and rapid rail service must comply with ADA requirements for accessibility for people with disabilities. The ADA covers bus and rail vehicles, transportation facilities (rail stations, bus stops, etc.), and bus and rail service.

Providers of public fixed-route bus and rapid rail service must also provide ADA paratransit service (origin-to-destination transportation for people with disabilities who cannot use the bus or rail system all or some of the time).

All new fixed-route, public transit buses must be accessible.

The ADA requires transit agencies to announce stops on the bus and the train, as well as to identify bus and train routes at stops that serve more than one route. Stop and route identification announcements have great value for many riders with disabilities, including people who are blind.

Over-the-road buses must comply with ADA requirements. The ADA covers over-the-road buses, transportation facilities (bus stations, etc.) and bus service. This includes all fixed-route, charter, tour and other motor coach companies.

Service requirements that apply to all over-the-road bus service:

  • Cannot refuse to serve a person with a disability
  • Cannot charge higher fares or fees for carrying people with disabilities and their equipment
  • Must allow service animals to ride with passengers with disabilities
  • Must provide an accessible bus upon request and with 48 hours’ notice

No. Discrimination by air carriers in areas other than employment is covered by the Air Carrier Access Act. To file a complaint, go to:

http://www.dot.gov/airconsumer/file-consumer-complaint

The Department of Transportation enforces the transit provisions of the ADA.  For more information or to file a complaint, contact:

U.S. Department of Transportation

ADA assistance line for regulations and complaints
888-446-4511 (voice)
www.fta.dot.gov/civilrights/civil_rights_2360.html


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Last updated: March 07, 2016

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