Skip Navigation >>

Advancing the Human & Civil Rights of People with Disabilities in Illinois


Consent Orders Require Health Care Providers to Ensure Effective Communication and Regulate Use of Video Remote Interpreters

Morales v. Saint Barnabas Medical Center, 13-cv-06363 (D.N.J. Consent Order, Feb. 14, 2017)

  • The Medical Center agreed that when using Video Remote Interpreting (VRI) to provide effective communication to deaf and hard of hearing patients and companions, the VRI will meet the DOJ regulatory requirements.
    • The regulatory requirements include: high quality video images; sharp and large image
  • The Medical Center agreed that VRI shall not be used when it is ineffective – examples:
    • Inability to see, move head/hands/arm, limited cognition, or pain
    • Information exchanged is highly complex
    • Area without a designated high speed Internet line
    • Space restrictions in room where patient is treated
    • VRI not operational after staff try for 45 minutes
  • The Medical Center agreed that if VRI is not effective, it will provide an onsite interpreter
  • The Medical Center agreed that if VRI is used, staff will confirm that VRI is meeting the individual’s needs


Read the Consent Order for Morales vs. St. Barnabas here.

See also Moss v. Newark Beth Israel Med. Ctr., 13-cv-4360 (D.N.J. Consent Order, Feb. 16, 2017)


Last updated: January 23, 2018

This website is made possible by funding support from the U.S. Department of Health and Human Services, both the Administration on Developmental Disabilities and the Center for Mental Health Services of the Substance Abuse and Mental Health Services Administration; and the U.S. Department of Education, the Office of Special Education and Rehabilitative Services. The contents of this website are solely the responsibility of Equip for Equality and do not necessarily represent the official view of any of these agencies.

Designed & Developed by Firefly Partners