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Advancing the Human & Civil Rights of People with Disabilities in Illinois

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Grievances

Do you have a grievance about Equip for Equality?

It is the policy of Equip for Equality to provide all Equip for Equality clients or individuals seeking direct services or their representatives with the opportunity to file a grievance using the grievance procedure. In addition, any individual with a disability, family member or other interested person or organization may use the procedure to raise concerns regarding Equip for Equality’s compliance with federal protection and advocacy laws for individuals with mental illnesses, developmental disabilities or physical and other disabilities.

It is the policy of Equip for Equality to provide services to all persons without regard to race, color, religion, ancestry, national origin, age, gender, mental or physical disability, marital status, sexual orientation, unfavorable discharge from military service, or citizenship status. The same requirements are applied to all persons: Equip for Equality does not discriminate in its programs and activities or in the manner in which they are provided.

To receive self-advocacy or legal services from Equip for Equality, an individual must meet program eligibility requirements and the problem for which assistance is sought must fall within the service delivery priorities established by the Board of Directors. In addition to meeting eligibility and service priorities, Equip for Equality needs to have sufficient staff and resources to accept the case. If Equip for Equality does not accept an individual’s case, for whatever reason, the individual will be provided with information and referrals to address the concern.

Equip for Equality’s priorities are reviewed annually, and any individual can request a copy and submit comments or suggestions.

To File a Grievance:

A written or oral complaint that is recorded should be submitted to Equip for Equality at the address below within fifteen (15) working days of the issue giving rise to the grievance. An Equip for Equality Vice President will review the grievance and will not oversee the program in which the grievance arose.

The grievance should include the following: a) name; b) address; c) telephone number; and d) an explanation of the grievance.

The designated Vice President will review the complaint and provide the grieving party with a written decision within fifteen (15) working days of receipt of the grievance. At the discretion of the Vice President, an expedited process may be used in which the grievance goes directly to the Board of Directors for a decision.

If the grieving party is not satisfied with the decision of the Vice President, they have fifteen (15) working days from receipt of this decision to submit an appeal of the grievance decision to the Board of Directors. The designated Board Member will review the matter and notify the grieving party within fifteen (15) working days of the decision. This is the organization’s final decision.

 


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All grievances should be sent to the following:

Equip for Equality
Attn: Grievance
20 N. Michigan, Suite 300
Chicago, Illinois 60602


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Last updated: March 18, 2021

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