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Advancing the Human & Civil Rights of People with Disabilities in Illinois


How to Get Legal Help from Equip for Equality

To get legal help from us, start by contacting us in one of the following ways:

  • Online Intake Form
  • Telephone: 800-537-2632
  • Email:
  • Fax: 312-800-0912
  • Postal Mail:

Equip for Equality
ATTN:  Intake
20 North Michigan Avenue, Suite 300
Chicago, IL 60602

When you contact us, we will ask you for information to determine how we can help you.  This is called our “intake process.”  Everyone who contacts us for legal help must go through our intake process.

What can I expect when I contact you for legal help?

If you call us for legal help and reach our receptionist, our receptionist will ask you a few basic questions.  For example:

  • What is your name and contact information?
  • Are you calling for yourself or someone else?  If for someone else, what is his or her name?
  • What is your legal problem?
  • What kind of help do you want?
  • The date of any upcoming meetings, hearings or court dates.

If you contact us by TTY, email, fax or mail, or if you leave a voice mail message, please provide in your message, the same information listed above.  Having this information helps us identify the best person to follow up with you.

We might also ask you for information about your disability.  If you are calling for another adult, we may ask to speak directly to that person.  This is because, in most cases, we take direction from the person with the disability (unless he or she is a minor).

When can I expect to hear back from you?

We will contact you within three business days.  We return calls in the order we receive them. We will accommodate disabilities and foreign languages as needed.   Please note that if we do not receive enough information about the type of help you need from your initial request for help, we will first have to contact you to ask some basic questions before we can assign your call to one of our intake specialists.

How will an intake specialist decide whether you can help me?

Our intake specialists will ask for basic information including:

  • Your name
  • Age
  • Gender
  • Race
  • Income amount and source
  • Type of disability
  • Education level
  • Voter status
  • Where you live
  • Whether you have a guardian

Our federal and private funders require us to collect this information.  We will also ask a lot of questions about your specific legal issue.  These questions are necessary to figure out if we can help you, the level of help we can provide, and what resources and referrals we can give you as well.

Our legal team will review the information at a weekly case assessment meeting.  We will evaluate whether your request is within our case selection criteria, whether the case has merit, and whether we have enough resources to give you the type of help you’re seeking.  We will also determine what type of help we can provide such as:

  • Referrals
  • Brief advice
  • Technical and self-advocacy assistance
  • Negotiation
  • Litigation

What types of cases do you handle?

Unfortunately, we aren’t able to provide legal help for every request we receive.  We have limited funds and limited staff so we have to set priorities about the type of cases we can handle.  Before you contact us, you may find it helpful to review the types of cases we handle and don’t handle:

Ready to get started?

Since you’re already online, consider completing our Online Intake Form to get started.  Or, contact us using one of the other methods described above.



Last updated: October 04, 2022

This website is made possible by funding support from the U.S. Department of Health and Human Services, both the Administration on Developmental Disabilities and the Center for Mental Health Services of the Substance Abuse and Mental Health Services Administration; and the U.S. Department of Education, the Office of Special Education and Rehabilitative Services. The contents of this website are solely the responsibility of Equip for Equality and do not necessarily represent the official view of any of these agencies.

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